Shipments and returns
Tayada Batik ship nationwide. For more information, please read this section.
We ship nationwide to all cities in Indonesia. We use JNE Shipping Company (http://www.jne.co.id)
for all shipping to cities in Indonesia. JNE offers Economical, Regular and Fast Service.
ORDER PROCESSING TIME
We only process your order in our working days, from Monday to Friday.
We ship every day except Saturdays and Sundays.
Orders CONFIRMED (only via Webstore 'Confirm Payment' Menu) will be processed the NEXT DAY.
(e.g. if you confirm to us on 00.15 AM we will automatically send this order the Next day, not in the following morning).
We will ship your order if there are no problems occur in terms of payment.
If you confirmed on FRIDAY (starting from 00.01 am), your order will be processed on Monday next week. We also do not process order on public holidays. Note that our order process is only checking the payment, preparing and delivering the goods to the shipping company.
Domestic rates can be found at http://www.jne.co.id and international rates are upon request.
Only for domestic deliveries, customer will only be charged for 1st kg of shipping fee for 1 order despite of the weight of the package; but this is only available for 1st kg fee that is equal or less than IDR 15 000.
For 1st kg shipping fee more than IDR 15 000, customers are required to pay 2nd,3rd,....kg shipping fee.
For Fast Service, 2nd,3rd,... kg shipping fee will also be charged.
SHIPPING RULES & RESTRICTIONS
1. Tayada Batik does not responsible in risk of loss of the merchandise after JNE delivers to the designated address.
2. Customers are responsible if JNE can’t deliver the goods on time due to incomplete address, no recipient at the address or the recipient rejects the goods.
3. If the goods are returned to us, customers are obligated to pay the shipping fee one more time if the mistakes are due to customer’s conditions.
4. Tayada Batik will give free shipping to the customer if we make mistakes in typing the address, etc.
5. We also do not responsible for any additional taxes and duties charged. If you decide to refuse the delivery, you are
responsible in all fees charged by shipping company – both for sending and returning the product to us.